Privacy Policy

What this Privacy Policy covers

This policy applies to personal information collected through houstonchatline.com and through the HoustonChatLine phone chat line service ("we", "us"). It covers the practices of companies we own or control and the staff we employ. It does not cover the practices of companies we do not own or control, or of people we do not employ.

Information we collect

The amount of information we hold about you depends on how you use the chat line.

• If you only call and talk, we hold call records associated with your account, and the voice greeting you record.
• If you buy time, we also hold the billing information needed to process that payment.
• If you contact support, we hold what you send us and our reply.
• If you visit the website, we hold standard technical information such as IP address, browser type, and pages viewed.

We do not ask you to create a public profile, upload a photo, or write a bio, so we do not hold any of those things.

Why we collect it

We collect personal information to establish and maintain a responsible relationship with you as a caller, to provide and operate the chat line, to process payments you choose to make, to keep the chat line safe and moderated, to improve the service, and to meet legal and regulatory requirements.

When we disclose personal information

We will not sell or rent your personal information to anyone.

We disclose personal information only in the following situations:

• With your consent
• To service providers who help us operate the chat line and process payments, under confidentiality obligations
• In response to a valid legal process, such as a subpoena or court order
• Where we find a breach of our Terms and Conditions, to the extent needed to act on it

One thing worth stating plainly: your phone number is never disclosed to another caller. Not on request, not on appeal, not in any circumstance.

How we protect your information

• We limit collection to what the purposes above actually require
• We maintain security safeguards appropriate to the sensitivity of the information
• We restrict employee access to personal information to those who need it to do their job
• We require confidentiality from third parties who handle information on our behalf
• We honor requests to access the personal information we hold about you

Your choices

You can opt out of marketing communications, ask us to remove your information, or correct your account details at any time. Call 1-832-662-7171 and press * for assistance, or email support@houstonchatline.com.

Removing your information ends your ability to use the chat line, since the account and the information are the same thing.

Cookies and website analytics

The website uses cookies and standard analytics to understand how pages are used and to keep the site working correctly. You can refuse or delete cookies in your browser settings. The phone chat line itself does not use cookies, because it is a phone service.

Children

HoustonChatLine is an adults-only service and is not directed at anyone under 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we delete it and remove access permanently.

Changes to this Privacy Policy

We update this policy when our practices change. When we make a material change, we post a prominent notice on the website and update the date at the top of this page.

How to contact us

Questions about this policy, or about the information we hold on you:

• Phone: 1-832-662-7171
• Email: support@houstonchatline.com